Vets Supply Line
10550 County Road 81
Maple Grove MN 55369
We're a small company in Maple Grove, MN, a suburb just outside Minneapolis. Vets Supply Line was founded in 1992 by a retired U.S. Army veteran that served in Vietnam with the ASA and was a recipient of the Bronze Star, Army Commendation with a V for Valor, and Purple Heart among other decorations.
After retiring from the Army, our founder became commander of a local VFW and found himself helping members track down hard-to-find official awards, badges, and patches for his members to wear in events. He soon became known as the guy to contact if you were looking for anything military service related. Officially incorporated in 1992, Vets Supply Line Inc. started selling to veterans and their families through mail order catalogs and expanded to the internet in 2007 with this site, MilitaryVetsPX.com.
Our mission is to provide official U.S. Military awards and insignia of the highest quality at the lowest price to veterans and their families. In order to compete with the big companies, we focus on quality, honesty, fair pricing, and customer satisfaction. They call us "Minnesota Nice" for a reason!
We're a growing company, so check back often or give us a call if there's something we don't have that you're looking for. If we don't have it or can't get it, we'll do our best to help point you in the right direction.
Authorized Seller of Official Military Items
We've built relationships over several decades to buy direct from the same mints and fabricators that the U.S. Military contracts with and licenses to produce official awards and insignia.
We are a government authorized seller of official U.S. Military Awards and Insignia. We purchase our awards, badges, and insignia from the same companies that supply the U.S. Military.
In fact, if you submit a request for your awards to the U.S. Government Veteran Archives, they list us, Vets Supply Line, as a recommended retailer to contact for awards and insignia they cannot send or do not provide (such as foreign awards).
For non-official items, we only purchase from manufacturers that are licensed with the U.S. Military branches. We buy American made products whenever possible.
Anything that is said to be an "official" product of the U.S. military is made by a U.S. company that has been approved by the U.S. Military to produce the item for official military uniform wear.
Refund Policy and Our 100% Customer Satisfaction Guarantee:
Our refund and return policies are simple and fair.
If an item that you purchased from MilitaryVetsPX.com arrives damaged or is defective we will cheerfully replace that item and ship it to you at no additional charge.
MilitaryVetsPX.com will accept returns of stock items purchased from our website, excluding custom embroidery and special order items, for a period of 30 days after the date we ship the item. The full purchase price will be cheerfully refunded to you providing the goods are returned in new condition.
Shipping fees are generally non-refundable if items are sent on time and accurately, but we may refund shipping fees as the situation warrants.
Special order and customized items such as watches, name tapes, and engraved or assembled items are not returnable. If a special order item arrives damaged or defective we will cheerfully reorder that item for you and ship it to you at no additional charge. If a mistake is made when ordering, we may remake or re-order customized items for half the original purchase price at our discretion.
We do our best to ensure that orders received by 8:00 am CST for in-stock items on our website will be shipped the same business day.
Shipping rates for domestic first class mail are based on the order total. Some items that cost more to ship have the additional shipping cost built into the item price.
Order Total...............Shipping Rate
$0.00 - $15.00............$3.95
$15.01 - $30.00..........$4.95
$30.01 - $45.00..........$5.95
$45.01 - $70.00..........$6.95
$70.01 - $100.00........$7.95
$100.01 and over.......$9.25
We do offer USPS Priority Mail as well as UPS ground, 3-day select, 2nd day air, and next-day air services. UPS does not deliver on weekends.
All shipping options are available at checkout.
Orders received after 8:00 am CST will usually be shipped the next business day. Orders for in-stock items placed UPS Next Day Air or UPS 2nd Day air before 12:00 pm CST will usually be shipped the same day.
If you need an order by a specific date, it is best to call us to discuss your order and shipping options.
All display frames are shipped via United Parcel Service (UPS). Display frames have this additional shipping charge built into the price.
Drop Ship Orders and Back-Orders/Out of Stock Items
We try to stock or manufacture all at our location when possible. For some items, particularly watches, we partner with specialized manufacturing companies that make the items to order and ship directly to you.
Back orders occur when we receive an order for a quantity greater than what we have on hand or when we run out of items before we can update the item's availability online to "out-of-stock". We will either ship all the items we can immediately along with a back-order notice, or we may wait to ship an order if an out of stock item is scheduled to arrive within a few days so that we can ship the whole order together.
We try to fill all back-orders as soon as possible. Back orders are typically shipped the same day the items are delivered to us. If the in-stock items are sent without the items on back-order, the back-order items are sent by USPS First Class Mail.
Custom embroidered military hats and shirts have been our specialty for over 20 years. In fact, up until 2014, there were no other companies making custom embroidery with custom embroidered ribbons. Even though others have tried to replicate our products, no one makes a ribbon cap with the accuracy and quality that we're able to produce after 20+ years of experience.
We actually make the majority of U.S. Navy ships caps for several other companies as well.
All our custom embroidered hats are 100% made in the USA and the highest quality military embroidery available on the market today.
Unfortunately, due to their personalized nature, custom embroidered products are not returnable. If a custom embroidered product arrives damaged, defective or is defective due to the workmanship we will cheerfully remake that item in the same size for you and ship it to you at no additional charge.
MilitaryVetsPX.com also reserves the right to edit or alter the customer's embroidery request in order to ensure proper placement of the design, enhance the appearance of the product or to uphold military traditions. Usually this means abbreviating or correcting the spelling of words in order to make the cap design accurate and less cluttered.
Custom embroidery orders are handled in the order in they are received. Typically we can ship embroidered orders within 5 to 10 business days after receiving the order. During periods of high volume and especially during the holiday season, custom embroidered items are shipped as quickly as possible but may require a couple extra days to design, make, and ship. Please make a note in the comment section during checkout if the item is required by a certain date, and we will do our best to meet your needs.
Bulk and Wholesale Ordering
MilitaryvetsPX.com does offer discounts for large quantity orders (usually at least 10) of the same item. For discount and bulk ordering information, please call us at 1-800-864-5062. Bulk orders are exempt from normal shipping times and return policies.