Vets Supply Line
10550 County Road 81
Maple Grove MN 55369
Vets Supply Line Inc. was founded in 1992 by a Veteran of the U.S. Army and the Vietnam War. We're a small company in Maple Grove, MN.
Our mission is to provide high-quality, low-priced, official U.S. Military awards and insignia to veterans and their families. In order to compete with the big companies, we focus on customer service and customer satisfaction. They call us "Minnesota Nice" for a reason!
We're a growing company, so check back often or give us a call if there's something we don't have that you're looking for. If we don't have it or can't get it, we'll do our best to help point you in the right direction.
Custom embroidered military hats and shirts have been our specialty for over 20 years. In fact, up until 2014, there were no other companies making custom embroidery with custom embroidered ribbons. Even though others have tried to replicate our products, no one makes a ribbon cap with the accuracy and quality that we're able to produce after 20+ years of experience.
We actually make the majority of U.S. Navy ships caps for several other companies as well.
All our custom embroidered hats are 100% made in the USA and the highest quality military embroidery available on the market today.
Unfortunately, due to their personalized nature, custom embroidered products are not returnable. If a custom embroidered product arrives damaged, defective or is defective due to the workmanship we will cheerfully remake that item in the same size for you and ship it to you at no additional charge.
MilitaryVetsPX.com also reserves the right to edit or alter the customer's embroidery request in order to ensure proper placement of the design, enhance the appearance of the product or to uphold military traditions. Usually this means abbreviating or correcting the spelling of words in order to make the cap design accurate and less cluttered.
Custom embroidery orders are handled in the order in they are received. Typically we can ship embroidered orders within 5 to 10 business days after receiving the order. During periods of high volume and especially during the holiday season, custom embroidered items are shipped as quickly as possible but may require a couple extra days to design, make, and ship. Please make a note in the comment section during checkout if the item is required by a certain date, and we will do our best to meet your needs.
We do our best to ensure that orders received by 8:00 am CST for stock items on our website will be shipped the same business day. Orders received after 8:00 am CST will usually be shipped the next business day. Orders for in-stock items placed UPS Next Day Air or UPS 2nd Day air before 12:00 pm CST will usually be shipped the same day.
If you need an order by a specific date, it is best to call us to discuss your order and shipping options with a customer service representative.
All display frames are shipped via United Parcel Service (UPS).
Our 100% Customer Satisfaction Guarantee:
Our refund and return policies are simple and fair.
If an item that you purchased from MilitaryVetsPX.com arrives damaged or is defective we will cheerfully replace that item and ship it to you at no additional charge.
MilitaryVetsPX.com will accept returns of stock items purchased from our website, excluding custom embroidery and special order items, for a period of 30 days after the date of sale on your invoice. The full purchase price will be cheerfully refunded to you providing the goods are returned in new condition.
Special Order Items such as watches, name tapes, and engraved or assembled items are not returnable. If a special order item arrives damaged or defective we will cheerfully reorder that item for you and ship it to you at no additional charge.
Bulk and Wholesale Ordering
MilitaryvetsPX.com does offer discounts for large quantity orders (usually at least 10) of the same item. For discount and bulk ordering information, please call us at 1-800-864-5062. Bulk orders are exempt from normal shipping times and return policies.