Shipping Information

Shipping Information

We do our best to ensure that all items in stock for orders received by 8:00 am CST will be shipped the same business day.

U.S. Postal Service Rates:

Shipping rates for domestic first class mail are based on the order total. Some items that cost more to ship have the additional shipping cost built into the item price.

First Class Mail (3-7 days):

Order Total...............Shipping Rate
$0.00 - $15.00............$3.95
$15.01 - $30.00..........$4.95
$30.01 - $45.00..........$5.95
$45.01 - $70.00..........$6.95
$70.01 - $100.00........$7.95
$100.01 and over.......$9.25

USPS Priority Mail (2-3 days)..................$9.95 + $4.00/lb
USPS Express Mail (1-2 days)..................$35.00 + $5.00/lb

USPS Priority mail (2-3 days) and Express (1-2 days) are not guaranteed by a refund, but do typically meet their service times.

First Class Mail typically includes tracking. USPS Priority and Express services include tracking. The postal service does not provide tracking for orders containing items small and thin enough to be carried with regular letter delivery.

UPS Rates:

UPS Ground (4-7 days)..............$18.50 + $3.00/lb
UPS 3-Day Select.........................$29.00 + $3.75/lb
UPS 2nd Day Air..........................$37.00+$4.50/lb
UPS Next Day Air.........................$67.00+$5.00/lb

UPS does not deliver on weekends and does not include Saturday or Sunday in service delivery times.

UPS service times are guaranteed by a refund if not met.

All shipping options are available at checkout. After billing and shipping information is entered, there will be a review page where the total shipping charge is displayed.

Orders received after 8:00 am CST will usually be shipped the next business day. Orders for in-stock items placed UPS Next Day Air or UPS 2nd Day air before 12:00 pm CST will usually be shipped the same day.

If you need an order by a specific date, it is best to call us to discuss your order and shipping options.

All display frames are shipped via United Parcel Service (UPS). Display frames have this additional shipping charge built into the price.

Drop Ship Orders and Back-Orders/Out of Stock Items

We try to stock or manufacture all at our location when possible. For some items, particularly watches and some decals, we partner with specialized manufacturing companies that make the items to order and ship directly to you. Drop ship items typically ship within 5 business days but may take up to 10.

Due to online advertising requirements, all items must be marked strictly "in-stock" or "out-of-stock." Some items marked "in-stock" will include items made or assembled to order With over 5,000 inventory items, we occasionally sell more items than are in stock before we are able to update the availability of the item on the webpage. Some items marked "in-stock" will include items that are not physically in stock at our location in Maple Grove, Minnesota, but are on order and we believe will arrive within 5 business days. In the event of a back-order, we will send all items as quickly as possible. Most back-orders are resolved within two weeks.

Back orders occur when we receive an order for a quantity greater than what we have on hand or when we run out of items before we can update the item's availability online to "out-of-stock". We will either ship all the items we can immediately along with a back-order notice, or we may wait to ship an order if an out of stock item is scheduled to arrive within a few days so that we can ship the whole order together.

We try to fill all back-orders as soon as possible. Back orders are typically shipped the same day the items are delivered to us. If the in-stock items are sent without the items on back-order, the back-order items are sent by USPS First Class Mail.

Custom Embroidery

Custom embroidery orders are handled in the order in they are received. Typically we can ship embroidered orders within 2-3 weeks after receiving the order. During periods of high volume and especially during the holiday season, custom embroidered items are shipped as quickly as possible but do require more time to ship. Please make a note in the comment section during checkout if the item is required by a certain date, and we will do our best to meet your needs.

If you need assistance ordering or would like to order by telephone please call us toll free at 1-800-864-5062 and one of our customer service representatives will assist you.

Vets Supply Line
10550 County Road 81
Suite 218
Maple Grove MN 55369
Tel: (800)864-5062 Fax: (763)425-2577
M-F 9:30 am to 4:00 pm (CST)
Closed Federal Post Office Holidays

The appearance of U.S. Department of Defense (DoD) visual information does not imply or constitute DoD endorsement.